Refund Policy

1. Introduction

At Special Ops Contractors, we are committed to providing high-quality maintenance services and products. We understand that circumstances may arise where a refund is required. This policy outlines the conditions under which refunds will be issued in compliance with the Consumer Protection Act (CPA) of South Africa (Act 68 of 2008) and other relevant eCommerce and consumer protection laws.

By subscribing to our maintenance service or purchasing products from our platform, you agree to the terms outlined in this refund policy.

2. Refund Policy for Maintenance Subscription Services

2.1 Eligibility for Refunds

Refunds for maintenance subscription services will only be granted under the following conditions:

  • No Maintenance Services Rendered: If no scheduled maintenance or repair services have been performed under the subscribed plan.
  • Cancellation Before Service Commencement: If a customer cancels their subscription before any service has been scheduled or provided.
  • Duplicate or Erroneous Charges: If a customer is incorrectly charged due to a billing error.

2.2 Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Partial Use of the Service: If any maintenance or repair service has been performed, regardless of the frequency or extent.
  • Failure to Provide Access: If our technicians are unable to perform the service due to lack of access or other customer-related issues.
  • Cancellations After Service Commencement: Once a service request has been processed or attended to, no refund will be issued.
  • Additional Costs Not Covered by Subscription: Charges for height access equipment, specialized parts, or out-of-scope repairs will not be refundable.

2.3 Cancellation Process

Customers must request a refund in writing via email at info@specialopscontractors.co.za or through our online portal. Refunds will be processed within 7–14 business days after approval.

3. Refund Policy for Purchased Products

3.1 Eligibility for Refunds

Customers are entitled to refunds or replacements for defective products, as per the Consumer Protection Act (CPA). A refund will be granted if:

  • The product is defective, faulty, or unfit for its intended purpose upon arrival.
  • The product is returned in its original condition, unused, and in its undamaged original packaging within 7 days of receipt.
  • The return request is accompanied by proof of purchase (invoice or receipt).

3.2 Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Change of Mind: If the product is not defective but the customer no longer wants it.
  • Damage Due to Misuse or Negligence: Products damaged due to customer mishandling, incorrect installation, or improper use.
  • Missing Packaging or Accessories: If the product is returned without its original packaging or essential components.
  • Products Beyond the Return Window: If the return request is made beyond the 7-day return period.

3.3 Return and Refund Process

  • Customers must notify us via email at [Your Contact Email] within 7 days of delivery to initiate a return.
  • The product must be returned to [Your Return Address] at the customer’s expense unless the product is confirmed as defective, in which case return shipping will be covered.
  • Upon inspection and approval, the refund will be processed within 7–14 business days via the original payment method.

4. General Legal Compliance

This policy is in accordance with the Consumer Protection Act (CPA) of South Africa, which grants customers the right to fair value, good quality products, and refunds for defective goods. Our refund and return policies do not limit any rights a consumer may have under South African law.

For any questions or refund inquiries, please contact us at:
Email: info@specialopscontractors.co.za
Phone: 0846009779

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